Shipping Conditions, Prices, Delivery Zones & Times and More
1 Processing Times
The personalised crossword puzzle is available as a digital download immediately after payment. All orders with a print job are processed within 1-3 working days (excluding Sundays and public holidays) after receipt of the order. Please note that processing times may vary due to high order volumes.
2 Shipping Method
Our partner Gelato ASA takes care of the dispatch of print orders. Gelato works with over 40 shipping service providers worldwide such as DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, etc. The choice of shipping service provider for an order is based on a number of factors, such as the country of production, the country of delivery, the selected shipping method and the total weight of the order, and is determined by Gelato. The shipping service providers available for your order can be checked at checkout.
3 Delivery Time and Shipping Costs
The delivery time includes receipt of the order, production and delivery. Delivery times are estimates and cannot be guaranteed. You will see the final costs and delivery times at the checkout.
| Delivery zones | Countries | Shipping times | Price Premium Poster | Price Hardcover Print |
|---|---|---|---|---|
| Germany | Germany | 2 to 4 working days | 4.99 € EUR | 4.99 € EUR |
| EU (European Union) | Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland,
France, Greece, Hungary, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands,
Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden | 2 to 8 working days | 4.99 € EUR | 4.99 € EUR |
| Europe | Norway, United Kingdom, Switzerland | 4.99 € EUR | 4.99 € EUR | |
| International | United Arab Emirates, Australia, Canada,
Hong Kong SAR,
Israel, Japan, South Korea, Malaysia, Norway,
New Zealand, Singapore, USA | 9.99 € EUR | 13.99 € EUR |
4 Customs and Import Taxes
International shipping may incur additional costs such as customs and import taxes. These costs are borne by the customer. Please enquire with the relevant authority in your country beforehand.
5 Tracking
You will receive an email with a tracking number as soon as your order is on its way to you.
6 Damaged or Lost Orders
Is the quality of your product unsatisfactory, your product damaged, or your parcel has been lost in transit? Then contact us within 15 days of receiving the item and we will do everything we can to investigate the matter and find a solution.